AMGL Account Outsourcing Jamaica Limited is a Jamaican limited company trading as RTR International. The Company is wholly owned by Real Time Group, Inc., a United States based company. RTR International is headquartered in Montego Bay, Jamaica and was formed in 2014 to provide call center and business process outsourcing services. RTR International has grown its business by capitalizing on a talented employment base, an expanded product offering, and beneficial pricing for its clientele. RTR International’s product mix includes call center services focusing on sales & customer service, lead nurturing / application pull through, and business process outsourcing services.


  • Leverage industry best practices to enrich our service levels
  • Offer customized solutions to meet our clients’ needs
  • Constantly improve systems, operational procedures, and quality
  • Maintain high standards through innovation by staying in tune with industry trends


RTR International strives to be the first choice of companies who demand a positive, professional, and productive call center and business process outsourcing experience. RTR International’s vision is driven by our people, processes, and innovative technology.

Safety and Soundness

Why Outsource

Many organizations benefit from partnering with an outsourcing provider. Major benefits include supporting a company’s growth initiatives, leveraging an educated workforce, and improving an organizations proficiency. Outsourcing to RTR International is one of the best ways for companies to quickly improve productivity, efficiency, and profits.

What are the Benefits of Outsourcing to a Call Center?

  • Eliminate Recruiting, Hiring, and Benefits Cost
  • Reduced Labor Costs and Training Costs
  • Higher Call Volumes are Easily Managed
  • Frees Up Onshore FTEs for Critical Tasks and Projects
  • Save on Real Estate, Infrastructure, and Technology Expenses
  • Scalability
Why Jamaica

Why Jamaica

There are several compelling reasons for United States companies to consider outsourcing to Jamaica. Jamaica has a large native English-speaking population. This ensures that your customers will receive a professional and high-quality customer experience. There are many short and direct flights from major United States cities to Jamaica. This is very advantageous to companies who want to visit the call center frequently for training, quality assurance monitoring, and ongoing performance management. Outsourcing with RTR International can reduce your call center costs. These unique attributes of Jamaica make it the perfect place for United States companies to work in synergy with RTR International in the Jamaican marketplace.

What are the Benefits of Outsourcing in Jamaica?

  • Well-Educated English Speaking Workforce
  • Quality Workforce That Possesses Strong Work Ethics
  • Professionals Speak in an Accent Neutral Manner
  • Sizable and Readily Available Labor Pool
  • Ease of Doing Business in the Same Time Zone (Eastern Standard Time)
  • Close Geographic Proximity to North America
  • Strong Cultural Affinity to North America
  • Cost-Effective Labor
  • Stable Political Climate
  • Well-Developed Call Center Industry with Government Support
Why RTR International

Why RTR International

RTR International is a business process outsourcing provider that offers all forms of call center services. RTR International recognizes the importance its clients place on information security. The organizations culture is one built upon safety and soundness. All non-public and personally identifiable information is secured in the United States in the organizations primary and back-up carrier-neutral SOC2 Type II colocation data centers.

What are the Benefits of Outsourcing with RTR International in Montego Bay, Jamaica?

  • World-Class Customer Service
  • Low Turnover Rate
  • State-Of-The-Art Call Center Platform
  • Productivity Improvement
  • Redundant Internet Services
  • Tenured and Accessible Executive Management
  • Human Resources Staff That is Proficient in Local Recruitment
  • Customized Client-Specific Training Curriculum
  • Industry Expected Standards in Physical and Information Security
  • Company Managed Corporate Security Team
  • Agents are skilled in Customer Interactions
  • Robust Strategy and Analytics Practice
  • Requisite Security Camera and Badge Access Environment
  • Reliable Electrical Grid Supported by Onsite Back-Up Diesel Generators

Call Center Services

Sales & Customer Service

  • Inbound/Outbound
  • Support & Troubleshooting
  • Scheduling / Appointment Reminder Calls
  • Welcome Calls

Lead Nurturing/Application Pull through

  • Follow up with borrowers who did not complete their online application
  • Assist in document collection
  • Answer customer questions

Business Process Outsourcing Services

  • Data Entry
  • Quality Assurance
  • Verification of Employment
  • Data Integrity / Verification
Safety and Soundness

Safety and Soundness

RTR International Safety and Soundness image


What Language Is Being Offered From RTR International In Jamaica?
All services are being delivered in English which is Jamaica’s native language. Jamaica is the third largest English-speaking country in the Americas (behind the USA and Canada), and all employees of RTR International are English speaking professionals in an accent neutral manner.

What Services Does RTR International Offer From Jamaica?
RTR International offers services in Jamaica including sales & customer service, lead/nurturing application pull through, and back office services.

Does RTR International Have A Disaster Recovery Plan That Takes Into Account Natural Disasters?
At the very highest level, should natural disasters occur, RTR International has established business continuity plans that effectively utilizes our technological expertise to best ensure uptime so that our clients are not adversely impacted.

Is the Jamaican Government Committed To Business Process Outsourcing Industry?
Yes, the outsourcing industry is seen as a priority industry for the country. The two main political parties have identified this sector as key to growing the Jamaican economy and thus have been giving it the necessary support to facilitate the sector’s growth. The call center industry, as a whole, is only second to tourism.

Why is Jamaica Considered “Truly Nearshore”?
Jamaica is only 90 minutes away from Miami by air and with hundreds of weekly international flights, Jamaica is easily accessible and well connected to the North American market.

How Do I Apply For a Job?
To search and apply for open roles at RTR International that interest you, please click the “Careers” option at bottom of this page and click on apply now or go to https://rtramgl.prismhr-hire.com.




We want our people to be inspired, and motivated, we want them to feel proud to belong to our team. That’s why we invest so much in creating the best place for them, through a great work environment, job satisfaction, and development opportunities.

Apply Now

Contact Us

Contact RTR International.

RTR International
Bioprist Knowledge Park
1A Pimento Way
Freeport, Montego Bay, Jamaica

Rose Malcolm-Brown
Director, General Consumer Recovery
[email protected]
214-428-5488 work
876-484-8351 mobile

Mark Hutto
SVP Business Development & Client Services
[email protected]
214-599-6557 work
214-277-3214 mobile

Business Inquiries.

Contact us today and someone in our business development department will get back with you!