About

AMGL Account Outsourcing Jamaica Limited is a Jamaican limited company trading as RTR International. The Company is wholly owned by Real Time Group, Inc., a United States based company. RTR International is headquartered in Montego Bay, Jamaica and was formed in 2014 to provide call center and business process outsourcing services. RTR International has grown its business by capitalizing on a talented employment base, an expanded product offering, and beneficial pricing for its clientele. RTR International’s product mix includes call center services focusing on sales & customer service, lead nurturing / application pull through, and business process outsourcing services.

Mission:

• Leverage industry best practices to enrich our service levels
• Offer customized solutions to meet our clients’ needs
• Constantly improve systems, operational procedures, and quality
• Maintain high standards through innovation by staying in tune with industry trends

Vision:

RTR International strives to be the first choice of companies who demand a positive, professional, and productive call center and business process outsourcing experience. RTR International’s vision is driven by our people, processes, and innovative technology.

Why Outsource

Many organizations benefit from partnering with an outsourcing provider. Major benefits include supporting a company’s growth initiatives, leveraging an educated workforce, and improving an organizations proficiency. Outsourcing to RTR International is one of the best ways for companies to quickly improve productivity, efficiency, and profits.

What are the Benefits of Outsourcing to a Call Center?

• Eliminate Recruiting, Hiring, and Benefits Cost
• Reduced Labor Costs and Training Costs
• Higher Call Volumes are Easily Managed
• Frees Up Onshore FTEs for Critical Tasks and Projects
• Save on Real Estate, Infrastructure, and Technology Expenses
• Scalability

Why Jamaica

There are several compelling reasons for United States companies to consider outsourcing to Jamaica. Jamaica has a large native English-speaking population. This ensures that your customers will receive a professional and high-quality customer experience. There are many short and direct flights from major United States cities to Jamaica. This is very advantageous to companies who want to visit the call center frequently for training, quality assurance monitoring, and ongoing performance management. Outsourcing with RTR International can reduce your call center costs. These unique attributes of Jamaica make it the perfect place for United States companies to work in synergy with RTR International in the Jamaican marketplace.

What are the Benefits of Outsourcing in Jamaica?

• Well-Educated English Speaking Workforce
• Quality Workforce That Possesses Strong Work Ethics
• Professionals Speak in an Accent Neutral Manner
• Sizable and Readily Available Labor Pool
• Ease of Doing Business in the Same Time Zone (Eastern Standard Time)
• Close Geographic Proximity to North America
• Strong Cultural Affinity to North America
• Cost-Effective Labor
• Stable Political Climate
• Well-Developed Call Center Industry with Government Support

Why RTR International

RTR International is a business process outsourcing provider that offers all forms of call center services. RTR International recognizes the importance its clients place on information security. The organizations culture is one built upon safety and soundness. All non-public and personally identifiable information is secured in the United States in the organizations primary and back-up carrier-neutral SOC2 Type II colocation data centers.

What are the Benefits of Outsourcing with RTR International in Montego Bay, Jamaica?

• World-Class Customer Service
• Low Turnover Rate
• State-Of-The-Art Call Center Platform
• Productivity Improvement
• Redundant Internet Services
• Tenured and Accessible Executive Management
• Human Resources Staff That is Proficient in Local Recruitment
• Customized Client-Specific Training Curriculum
• Industry Expected Standards in Physical and Information Security
• Company Managed Corporate Security Team
• Agents are skilled in Customer Interactions
• Robust Strategy and Analytics Practice
• Requisite Security Camera and Badge Access Environment
• Reliable Electrical Grid Supported by Onsite Back-Up Diesel Generators

Safety and Soundness